Frequently Asked Questions

 
 

  • Monday – Friday 9am – 5pm

    Saturday & Sunday 10am – 2pm

    (always available by phone)

  • Yes, we let our larger higher ground clearance vehicles up to Raspberry Creek Mt Aspiring National Park Rob Roy glacier walk

  • No credit card fee’s are charged

  • We are always available over the weekends and public holidays – no extra surcharge for opening

  • Ski racks or roof pods are provided on all 4 WD vehicles and some 2 WD vehicles, chains are included in all hires over the winter season – No extra charge for ski racks or snow chains

  • All overseas licences are accepted. Although, we do need international licences or translations for any licences which are not in English

  • Unlimited kms on all hires 5 days and over

  • We allow 150 kms per day on all 1 – 4 day hires if exceeded the cost is an extra .20c per km

  • Yes we can help with long term hires with competitive pricing

  • We operate a driver service to and from Queenstown. The driver will meet you at arrivals Queenstown Airport or wherever you are staying in Queenstown and drive you direct back to Wanaka – on your return to Queenstown Airport or Queenstown the driver will meet you at our office and either travel with you or drive you back to Queenstown and then return the car to us in Wanaka

  • Yes we do allow under 25 year drivers who just have a higher excess

  • No extra charge for extra drivers

  • Yes our trailer which is very easy to manage is available for hire either with our rental vehicles or for hire for you to use to tow behind your private vehicle

  • Normal use including ski field is acceptable, however if extremely dirty an additional charge may apply

  • Debit cards and credit cards are always accepted for payment - although a credit card is needed for security

  • Yes we do need to sight all drivers licences to complete the agreement

  • Yes we can help with Clyde rail trail pick up’s and drop off’s with our driver service

  • Yes – all our drivers are P endorsed licence holders

  • Yes we have an after hours drop off

  • Please just contact us and we will do our best to accommodate your wishes

  • No problem, please let us know as soon as possible. We require 10 full days notice for refund of deposit

  • We strongly recommend glass insurance

  • Flat tyres are the responsibility of the hirer as this has happened while the car is in your care. However if the problem proves to be a faulty tyre we take responsibility

  • Just call us we will arrange a prompt response where ever you are

  • Major damage in excess of the insurance excess will be debited to your card. Minor damage will be assessed to establish actual cost then debited to your card. A $200 administration fee will apply in either situation. Please refer to our insurance excess reduction options